On this page you'll find the policies and procedures for returns, refunds, replacements, cancelations and order changes.
We know that if you're contacting us for any of the reasons below, there's a problem. We'll work hard to make it right for you.
To help you as quickly as possible, please send us the information requested in the relevant section below.
This refers to canceling or changing anything about your order, such as its contents or shipping address.
We can cancel or update your order as long as you contact us before it begins the shipping process. Depending on the time of day, the shipping process may begin in as little as 30 minutes after completing your order.
If you contact us within 30 minutes, we can make any necessary changes or cancelations. If more than 30 minutes have passed, the Return Policy will activate, but we'll still see what we can do.
If we're not notified about an incorrect address before the shipping process starts, the order will be shipped to the original address provided. We will not provide refunds if a customer submits the wrong information.
If a shipping carrier returns a package due to an undeliverable address or delivery refusal, there will be a restocking fee applied to any refund. If you'd like us to re-ship your order to the correct address, please contact us to take care of it.
To begin this process, please contact us with subject line "Please Cancel/Change My Order Before It Ships" and include your order number.
We'll replace any damaged or defective item quickly, happily and completely free of charge.
If your item arrives damaged or defective, please contact us immediately. Please put "Replacement Needed" in your subject line, include your order number, and attach a picture or video that shows the problem.
Every item you order should fit just the way you want. To that end, our exchange policy is simple:
If you’re not thrilled with your item's fit, simply contact us within 30 days of delivery and we’ll send you a different size completely free of charge.
Please email us with subject line "Exchange My Item," include your order number and let us know what new size (and/or color) you'd like to receive.
If you'd like to return your item for a refund, please contact us within 30 days for instructions. Please put "Return Request" in the subject line, include your order number and ask for return instructions.
Customers are responsible for any fees associated with returning the items. Items must be put in the mail within 14 days of authorization. After that, the return authorization will expire.
Please, DO NOT RETURN any item without our confirmation. Always request the address from customer service first. Note that return packages sent to the wrong address are unable to be verified or refunded.
For returned orders $45 and below, the restocking fee is $4.95. For orders over $45, it is $7.95.
Still have questions? Please contact us anytime!